We have talked about hiring the right person for your property management company, and today we’re talking about hiring for success. Now that you have a new employee, how can you get them performing immediately? This is crucial in maintaining the productive flow of work.

Implement Consistent and Transparent Systems

It’s hard to have organized, efficient employees when you don’t have an organized, efficient company. You need systems in place. You also need a strong and detailed job description. Go over the elements of that job description with your new employees. They need to know what’s expected of them, otherwise they won’t be able to perform. If you have an employee handbook, it can serve as an easy reference point for new employees who have a question or need direction. Milestones are also important. Construct a reasonable timeline in which you expect your new employee to be able to accomplish certain things independently.

Incorporate SMART Goals

In another blog, I talk about SMART goals. You should work with your new employees to set SMART goals. These are goals which are Specific, Measurable, Attainable, Relevant, and Timely. This should be more detailed and action-oriented than a to-do list or a wish list. The purpose of SMART goals is to establish a course of action for the things you want to accomplish.

Providing New Employees with Feedback

You should plan to meet with your new employees once a month for the first six months. This is an opportunity to check in with each other. You can discuss your expectations and whether or not the employee is meeting them. Your employee will also have the opportunity to ask any questions, address any issues, or talk about some areas of the job that are particularly challenging or unexpected. When you provide a setting in which communication is valued, your new employees will feel supported. Continue having these check-ins as long as you and the employee feel that they are necessary and beneficial. It’s worth your time because it will lead to better performances and more productivity.  

Be clear and concise with your expectations. Provide praise when it’s due, and offer constructive criticism in a way that isn’t negative or threatening. Remember that written expectations and reviews of a job performance are always a good idea because it allows you to document where your employee is, and whether they are any closer to achieving those SMART goals. 

These are things you need to do in order to get a new employee oriented to your team and to your way of doing business. This can be challenging only because you’re introducing a new person into an established group. It’s normal for things to feel a little disorganized for everyone. But, if your systems and expectations are in place, the process can be much smoother.

Landlord Source can help you. We have a number of products that can help you get your employees up and performing immediately. If you’d like more information, contact us at Landlord Source.

Kathleen Richards, is the owner of LandlordSource and The Property Management Coach.  With her 12 years as a broker/owner of a property management company she speaks from experience. Kathleen authored, Property Management A-Z and teaches regularly at community colleges and conferences on property management topics. She is active in her field and holds professional designations as Master Property Manager (MPM®) and Residential Management Professional (RMP®) and her company held the coveted, Certified Residential Management  Company (CRMC®) designation from NARPM®. She is currently a National Instructor for NARPM® and is honored to be sharing best practices with other NARPM®  professionals.  Kathleen has served at the local and state level on the boards for NARPM® (National Association of Residential Property Managers).
Disclaimer: LandlordSource does not represent the article content in this newsletter as legal advice. It is shared information only and up to the reader to use this information responsibly, seeking legal advice as necessary to their business.
LandlordSource provides products and systems to simplify your life and The Property Management Coach (aka: me) provides the support to help you achieve your goals.