A topic that comes up a lot from new business owners is how to grow a business. One really great way to grow your property management business is to provide exceptional customer service. What does that mean? We hear the term a lot, but what does it really mean?
Exceptional Customer Service: How Do I Grow My Business?
Customer service means being consistent in the service you provide to people. So, whether you are doing one-time tenant placements or providing concierge services or managing a property with your full menu of services, you want your clients to have a consistent experience with you. You want them to know what to expect from your company.
Providing Consistent Service
This can be challenging because everyone and everything is different. You might do things one way and your property manager might do those things differently. You’re dealing with different types of properties and different kinds of tenants. The best way to keep everything consistent is by having solid systems in place.
Keeping Employees Consistent
If everyone knows what their role is within the company, you can train your employees within your systems. For example, use checklists for all your procedures. Then, everyone is consistent. People move on, and when one of your employees leaves and another comes on board, there won’t be any change in service because your systems and checklists are in place. That new employee can come in and get started right away, and feel trained and prepared. It’s a continual customer service experience. Over time, you’ll be known in your community for delivering that exceptional customer service.
This is the greatest and easiest way to grow your business. If you have any questions, we’d love to talk to you. For more information on how to grow your business, please contact us at LandlordSource.
Kathleen Richards, is the owner of LandlordSource and The Property Management Coach. With her 12 years as a broker/owner of a property management company she speaks from experience. She authored Property Management A-Z and teaches regularly at community colleges and conferences on property management topics. She is active in her field and holds professional designations as Master Property Manager (MPM®) and Residential Management Professional (RMP®) from NARPM®. Kathleen has served at the local and state level on the boards for NARPM® (National Association of Residential Property Managers).
Disclaimer: LandlordSource does not represent the article content in this website as legal advice. It is shared information only and up to the reader to use this information responsibly, seeking legal advice as necessary to their business.