On rare occasions users have difficulty extracting their downloaded file. If you are having troubles we recommend you try one of these solutions.

PC Users

Download 7-Zip (Free Software) https://www.7-zip.org/download.html/
Choose the Download.exe that is correct for your operating system.
Install it.

Once it’s installed, find your PMmadeEasy downloaded file.

Right-click on the file and mouse-over 7-Zip in the menu that opened.

Then choose Extract Files. You have a choice of where you want the files.

That’s it!

Mac Users

Click on your App Store Icon.

Search for an UnZip App.
Many have used WINZIP https://www.winzip.com/mac/en/zip-for-mac.html

Follow these steps to open zip files on Mac:

  1. Click the Unzip button.
  2. From the drop down menu, choose to unzip your files to this Mac.
  3. A “Finder style” window will open. You can browse to the folder where you want the files saved.
  4. Choose to unzip the Entire Zip file. You may also choose to Show unzipped items in the Finder.
  5. Another option is to click the New Folder button. Then type the file name and click Create. And now you know how to unzip files on

Unzip from the Context menu

With WinZip for Mac 2.0 or later, you can right-click (or press CTRL and click) your saved Zip files and use the Context Menu to unzip them. Click on Services at the bottom of the Context menu, then choose Unzip.