A topic that is very critical in property management but often overlooked is customer service. A really great way to grow your property management business is to provide exceptional customer service. What does that [...]
Do you think most successful people are just lucky? Do you believe when something goes right you chuck it up to luck and when something goes wrong you say it’s because of bad luck? [...]
After careful planning, your property management company is successful in bringing in many new accounts and quickly renting vacancies. Your vacancies are low and your goals for company growth are on target. So… Why are [...]
Are you are having difficulties with office organization or training in your property management business? You might want to consider using the process of mind mapping. This tool is a great way to capture [...]
I hate to be a nag but it REALLY is important to update your documents and policies. Is this a priority for you and your company? This is one of the best risk management [...]
My last two articles for Professional Management Matters covered “What’s In Your Foundation” and “ Communication in Your Foundation.” Not surprisingly, a crucial building block in a real estate/property management foundation is a well-written [...]
In a previous article, What’s In Your Foundation, I reviewed the importance of building a solid property management foundation. Key concepts were legislation, consistency, tools, procedures, planning, and more. This article addresses communication, an [...]
2014 NARPM® National President, Stephen Foster, set the theme for the 2014 NARPM® National Convention and Trade Show, in Minneapolis, as “The Foundation of Property Management.” This was to encourage property managers to build a [...]
How many times have you read in the news of bookkeepers or others in charge of company funds embezzling money for years without being caught? We need to have a sense of trusting those [...]
